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Frequently asked questions
WILL THE PRODUCT COLOR LOOK DIFFERENT IN PERSON?
Screen displays can vary and affect how colors appear. Please keep this in mind when selecting products. We recommend:
l Checking the item on different screens
l Contacting our customer service
We’ll send you photos of the product under various lighting conditions to minimize color discrepancies and help you make an accurate choice.
DO YOU OFFER PLUS SIZES?
As manufacturers, we can create custom-made sizes for any product. Please note:
l Custom orders are final and cannot be returned.
WHERE DO YOU SHIP PRODUCTS FROM?
All products are manufactured and shipped from China.
HOW IS SHIPPING CALCULATED, AND WHAT ARE THE COSTS?
Shipping costs are automatically calculated during checkout based on:
l Total weight/dimensions of your order
l Delivery destination
You’ll see the final shipping fee when entering your address.
WHO PAYS FOR CUSTOMS DUTIES OR TAXES?
l Rest assured: We cover all import duties/taxes for your original order (DDP delivery).
l Exception: You’re responsible for any duties incurred if you return an item.
CAN I VISIT YOUR PHYSICAL LOCATION?
Yes! We welcome visits to our offline store and factory. We’d be delighted to meet you in person. Contact us for address details.
IS YOUR PAYMENT PROCESS SECURE?
Absolutely. Our payment system is fully secured:
l We never share payment details with third parties
l All transactions use SSL encryption and industry-standard security protocols.
HOW DO I CHOOSE THE RIGHT SIZE?
Each product page includes a detailed size chart with measurements. To ensure the best fit:
l Carefully review the specific size chart for your desired item
l Compare with your own body measurements
l Select the corresponding size when ordering